Shipping & Returns Policy
Shipping generally takes 24-48 hours to process, and about 10 business days or less to deliver. Items are shipped sooner when available. We generally try to ship items same week if possible.
We can ship to virtually any address in the 48 states. We apologize we are unable to ship to Hawaii/Alaska and Internationally at this time.
*PLEASE NOTE: Some furniture items such as the Farmhouse Mantel are CUSTOM ORDERED and shipped from overseas. These products must be paid in full prior to the order being replaced and are NON refundable unless item is damaged or cannot be delivered. These orders can take as long as 6-10 weeks or MORE. We have no control over shipping time since we are a 3rd-party vendor. Please take note of this situation prior to ordering these products.
All items marked as "Special Order Only" such as Farmhouse Furniture are to be paid in full upon order. Please allow a minimum of 6-8 weeks or more. Some items are shipped from overseas and we have no control of the ship time. Shipping will be determined by weight and zip code, and will be billed separately.
International shipping is available via mail forwarding companies.
Sign up with any of the following services:
At checkout, use the shipping address they provide you with.
Returns and Exchanges
Returns may be submitted within 30 days of delivery using our return request form here. All returns are a subject to 20% restocking fee.
Item(s) can be exchanged for alternate item(s) of equal or greater price if you are unhappy with your purchases. All shipping expenses will be customer's responsibility.
DAMAGED ITEM REFUND:
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Also, many times I have to process a refund from the wholesale vendor, which can take 7-10 business days.